30-DAY LIMITED NORTH AMERICAN WARRANTY ON CARBON FIBER STICKS.HOT SHOT STIX will provide a one-time replacement only of your stick, IF BROKEN DUE TO A MANUFACTURING DEFECT “within 30 days from the date of purchase.” The following information must be provided before creating a return online:An original receipt from HOT SHOT STIX, along with the serial number sticker affixed to the original receipt. (Hand-written receipts or MasterCard/Visa statements will not be accepted). Return of the broken stick with the matching serial number sticker attached to the stick. If the serial number stickers are removed from either the receipt or the stick, the warranty will be voided. Please keep a photocopy of your receipt for your records. ALL RETURNS WITHOUT THE REQUIRED INFORMATION WILL BE DENIED.HOW TO PROCESS WARRANTY CLAIM?Option 1: WebsiteFor the quickest and most efficient service, Fill in the required information below and HOT SHOT STIX will send you an authorization number and shipping instructions by email.Option 2: EmailYou may send an email to firstname.lastname@example.org requesting an authorization number. Please include full mailing address, phone number, model, variation: left or right, flex, serial number and date of purchase. A Return Authorization will be created and sent by return e-mail with the necessary Return Authorization.IMPORTANT INSTRUCTIONSOnce you have created your return online, you must return your broken stick along with the required information within 14 days from the date the return was created.All shipping expenses are the responsibility of the consumer.Please note that, upon examination of returned stick, if HOT SHOT STIX determines that there is a manufacturing defect, we will ship the same or equivalent model stick replacement to the address you provide.
Please note the one-time replacement stick is not covered under warranty.The warranty policy does not cover any breakages due to misuse or abuse. Important exclusions/limitationsThis warranty requires that both serial number stickers be returned, one on receipt and one on the stick. If either one of these has been removed, the warranty will be void. In addition, this warranty excludes our liability, special, indirect or consequential damages.
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